Cancellation, Return & Refund Policy

Cancellation, Return & Refund Policy – Lilnestkidswear

At Lilnestkidswear, we strive to provide quality kidswear and a smooth shopping experience. Please read our cancellation, return, and refund policy carefully before placing an order.

1. Order Cancellation

Customers can request cancellation before their order is dispatched by contacting us through WhatsApp or email.

Once an order has been dispatched, cancellation may not be possible.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.

2. Returns and Exchanges

Returns or exchanges may be accepted in the following cases:

- The wrong product was delivered.

- The product arrived damaged.

- The product has a manufacturing defect.

Customers must notify us within 48 hours of receiving the order and provide clear photos or an unboxing video as supporting evidence.

Products must be unused, unwashed, and in their original condition with tags and packaging intact.

Returns or exchanges due to a change of mind, incorrect size selection, or personal preference may not be accepted.

3. Refund Policy

Refunds will be considered after the reported issue has been reviewed and approved by our team.

Approved refunds will be initiated within 5–7 business days. The time taken for the amount to reflect in the customer's account may depend on the bank or payment provider.

Refunds will generally be issued to the original payment method unless another method is mutually agreed upon.

Shipping charges may not be refundable unless the return is due to an error on our part or applicable law requires otherwise.

4. Cash on Delivery (COD) Orders

For COD orders, any upfront confirmation or shipping charge and its refund eligibility will be communicated before the order is confirmed.

If an order is cancelled before dispatch, any eligible amount paid in advance will be refunded according to the applicable cancellation terms.

COD orders that have already been dispatched may not be cancelled through the normal cancellation process.

5. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery with your order details and supporting photos or an unboxing video.

We will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

6. Non-Returnable Items

Products that have been used, washed, damaged after delivery, or returned without their original tags and packaging may not qualify for a return, except where required by applicable law.

7. How to Request a Return or Refund

To request a cancellation, return, exchange, or refund, please contact us with:

- Your order number

- A description of the issue

- Clear photos or an unboxing video, where applicable

Business Name: Lilnestkidswear

WhatsApp: [8903268723]